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Frequently Asked Questions

We’re here to help!

If you have questions about using the kit, we recommend you start by watching this short video and reviewing the FAQ below.

If you have any other questions, please email CustomerCare@yourbiohealth.com

TAP Device FAQs

 

Yes. Scroll to the top of this page to find a demonstration video of a person using the device.

 

Most users do not feel anything when the blue button is pushed, as the needles only insert into the top surface of the skin. During collection, you may not feel anything other than a light vacuum or tugging sensation at the collection site.

 

Warming the site helps the blood flow more easily and quickly into the device. Warming is an important step in making sure that your collection is a success by providing a complete sample for testing.

 

If the blood has not filled to the minimum target fill line(s) on the collection tube within 4 minutes of activating the device, the TAP device should be removed from the skin and the sample tube should be capped. If you collected any blood sample, you should return it to the lab following the instructions in the kit.

Please contact CustomerCare@yourbiohealth.com.

 

Remove the device from the arm; then complete the remainder of the instructions and return your sample to the lab as instructed.

DO NOT pour out or remove blood from the collection tube, even if it is filled above the target collection lines.

 

DO NOT use the device without the sample tube.

Please contact CustomerCare@yourbiohealth.com.

 

You can download a copy of the kit instructions here.

 

 

Different color tube caps are used to indicate different types of tests that sample will be used for.

Double-check the Lab Request Form which came with your kit and confirm that it lists the test you intend to submit. If yes, you can go ahead and use the kit you received.

If the Lab Request Form has any incorrect information, Please contact CustomerCare@yourbiohealth.com.

 

General FAQs

 

Your sample should be collected and shipped on the same day, Monday to Friday.

 

Your sample should be collected and shipped on the same day, Monday to Friday.

 

Log on to www.yourbiohealth.com, click the Register Kit button, and input the code printed on your kit.

 

You can give your kit to someone else! They will just need to create an account on www.yourbiohealth.com in order to register their kit before they use it.

 

Once you have packed the sample as instructed, you can take your pre-paid parcel to any Post Office - use this link to find your nearest one, alternatively use a Royal Mail Parcel box - you can locate your nearest parcel box using this link (www.royalmail.com/d8/parcel-post-boxes).

 

Yes!

The kit price includes everything you need to complete your collection and shipping!

 

You will be notified via email when your results are ready and then you can login to www.yourbiohealth.com and navigate to the Results page.

 

Your kit will arrive within 2 - 3 business days of you placing your order. You will receive a confirmation email as soon as your kit ships and will be able to track it during travel.

 

Your results will be available within 48 hours of the lab receiving your kit. You will get an email notification as soon as your results are available.

If you order your kit before noon and collect and return your sample on the same day you receive the kit, you can have results as soon as 72 hours after you order the test kit.

COVID-19 Antibody FAQs

 

Antibodies are proteins made by the immune system to fight infections like viruses and may help to ward off future occurrences by those same infections. Antibodies can take days or weeks to develop in the body following exposure to a virus or following vaccination. It is unknown how long antibodies stay in the blood.

 

Antibody or serology tests look for antibodies in your blood to determine if you had a past infection with the virus that causes COVID-19 or have received a COVID-19 vaccine.

 

A COVID-19 antibody test will help assess if you have antibodies to the virus that causes COVID-19. An antibody test may not be able to show if you have a current infection, because it can take 1-3 weeks after infection to make antibodies.

If you have a positive test result, it is possible that you have or previously had COVID-19 and that you have developed an antibody response to the virus.

A positive test result may also occur after receipt of a COVID-19 vaccine.

 

A result of POSITIVE means that antibodies to the SARS-COV-2 virus were detected in your sample.

If you have been vaccinated: A result of POSITIVE suggests that your body produced antibodies to SARS-COV-2 from the vaccine or a prior infection.

If you have NOT been vaccinated: A result of POSITIVE suggests that your body produced antibodies to SARS-COV-2 from a prior infection or exposure, even if you did not experience symptoms.

Detecting the presence of antibodies does not necessarily mean you are immune to the SARS-COV-2 virus. Results from this test should NOT be used to diagnose a current SARS-COV-2 infection or to inform about the status of an infection. Conclusions about protective immunity to infection cannot be made on the basis of the results provided.

It is possible for this test to give a positive result that is incorrect (false positive) in some people.

 

A result of NEGATIVE means that antibodies to the SARS-COV-2 virus were not detected in your sample.

If you have been vaccinated: A result of NEGATIVE suggests that your body has not produced enough antibodies to SARS-COV-2 to be detectable in your sample.

Testing for antibodies induced by vaccination should be performed at least two weeks after complete vaccination (all required doses).

If you have NOT been vaccinated: A result of NEGATIVE suggests that your body has not produced enough antibodies to SARS-COV-2 to be detectable in your sample.

A NEGATIVE result does NOT mean:

  • that you have NOT had any prior SARS-COV-2 infections.
  • that you do NOT have a current SARS-COV-2 infection.

It can take one to three weeks after an infection to develop enough antibodies to be detectable in this test.

In the months after an infection, antibody levels may decrease below the detection level.

Results from this test should NOT be used to diagnose a current SARS-COV-2 infection or to inform about the status of an infection. 
Conclusions about protective immunity to infection cannot be made on the basis of the results provided.

It is possible for this test to give a negative result that is incorrect (false negative) in some people.

 

No, you do not need to fast for the test.

 

No, you do not need to skip your supplements or medications the day you take the test.

 

Once your sample has been received by the laboratory and tested for antibodies, the laboratory will dispose of your sample safely.

 

Your test report will show you the level of antibodies found in your blood sample, along with guidance on how to interpret the result.

 

If you have any questions about your results, please talk with your general practitioner.

TAP Device FAQs

 

Yes. Scroll to the top of this page to find a demonstration video of a person using the device.

 

Most users do not feel anything when the blue button is pushed, as the needles only insert into the top surface of the skin. During collection, you may not feel anything other than a light vacuum or tugging sensation at the collection site.

 

If the Warming Pack is white, cloudy, and hard, it has already been activated. Don't worry! The Warming Pack is easy to reset and reuse.

Simply place the Warming Pack in a small pan of boiling water and stir. Allow Warming Park to boil for about 5 minutes, until the contents of the Warming Pack are completely clear and liquid.

Carefully remove the Warming Pack from the boiling water and lay it flat on a heat resistant surface. Allow Warming Pack to cool in open air. Once the Warming Pack has returned to room temperature, you may activate it following the instructions that came with your kit.

If the liquid in the Warming Pack is even slightly cloudy after boiling, resume boiling the Warming Park until the liquid is completely clear.

 

Warming the site helps the blood flow more easily and quickly into the device. Warming is an important step in making sure that your collection is a success by providing a complete sample for testing.

 

If the blood has not filled to the minimum target fill line(s) on the collection tube within 4 minutes of activating the device, the TAP device should be removed from the skin and the sample tube should be capped. If you collected any blood sample, you should return it to the lab following the instructions in the kit.

Please contact CustomerCare@yourbiohealth.com.

 

Remove the device from the arm; then complete the remainder of the instructions and return your sample to the lab as instructed.

DO NOT pour out or remove blood from the collection tube, even if it is filled above the target collection lines.

 

DO NOT use the device without the sample tube.

Please contact CustomerCare@yourbiohealth.com.

 

You can download a copy of the kit instructions here.

 

 

Different color tube caps are used to indicate different types of tests that sample will be used for.

Double-check the Lab Request Form which came with your kit and confirm that it lists the test you intend to submit. If yes, you can go ahead and use the kit you received.

If the Lab Request Form has any incorrect information, Please contact CustomerCare@yourbiohealth.com.

 

General FAQs

 

Your sample should be collected and shipped on the same day, Monday to Friday.

 

Your sample should be collected and shipped on the same day, Monday to Friday.

 

Log on to www.yourbiohealth.com, click the Register Kit button, and input the code printed on your kit.

 

You can give your kit to someone else! They will just need to create an account on www.yourbiohealth.com in order to register their kit before they use it.

 

Once you have packed the sample as instructed, you can take your pre-paid parcel to any Post Office - use this link to find your nearest Post Office, alternatively use a Royal Mail Parcel box - you can locate your nearest Parcel Box using this link.

 

Yes!

The kit price includes everything you need to complete your collection and shipping!

 

You will be notified via email when your results are ready and then you can login to www.yourbiohealth.com and navigate to the Results page.

 

Your kit will arrive within 2 - 3 business days of you placing your order. You will receive a confirmation email as soon as your kit ships and will be able to track it during travel.

 

Your results will be available within 24 hours of the lab receiving your kit. You will get an email notification as soon as your results are available.

If you order your kit before noon and collect and return your sample on the same day you receive the kit, you can have results as soon as 72 hours after you order the test kit.

COVID-19 Antibody FAQs

 

Antibodies are proteins made by the immune system to fight infections like viruses and may help to ward off future occurrences by those same infections. Antibodies can take days or weeks to develop in the body following exposure to a virus or following vaccination. It is unknown how long antibodies stay in the blood.

 

Antibody or serology tests look for antibodies in your blood to determine if you had a past infection with the virus that causes COVID-19 or have received a COVID-19 vaccine.

 

A COVID-19 antibody test will help assess if you have antibodies to the virus that causes COVID-19. An antibody test may not be able to show if you have a current infection, because it can take 1-3 weeks after infection to make antibodies.

If you have a positive test result, it is possible that you have or previously had COVID-19 and that you have developed an antibody response to the virus.

A positive test result may also occur after receipt of a COVID-19 vaccine.

 

A result of POSITIVE means that antibodies to the SARS-COV-2 virus were detected in your sample.

If you have been vaccinated: A result of POSITIVE suggests that your body produced antibodies to SARS-COV-2 from the vaccine or a prior infection.

If you have NOT been vaccinated: A result of POSITIVE suggests that your body produced antibodies to SARS-COV-2 from a prior infection or exposure, even if you did not experience symptoms.

Detecting the presence of antibodies does not necessarily mean you are immune to the SARS-COV-2 virus. Results from this test should NOT be used to diagnose a current SARS-COV-2 infection or to inform about the status of an infection. Conclusions about protective immunity to infection cannot be made on the basis of the results provided.

It is possible for this test to give a positive result that is incorrect (false positive) in some people.

 

A result of NEGATIVE means that antibodies to the SARS-COV-2 virus were not detected in your sample.

If you have been vaccinated: A result of NEGATIVE suggests that your body has not produced enough antibodies to SARS-COV-2 to be detectable in your sample.

Testing for antibodies induced by vaccination should be performed at least two weeks after complete vaccination (all required doses).

If you have NOT been vaccinated: A result of NEGATIVE suggests that your body has not produced enough antibodies to SARS-COV-2 to be detectable in your sample.

A NEGATIVE result does NOT mean:

  • that you have NOT had any prior SARS-COV-2 infections.
  • that you do NOT have a current SARS-COV-2 infection.

It can take one to three weeks after an infection to develop enough antibodies to be detectable in this test.

In the months after an infection, antibody levels may decrease below the detection level.

Results from this test should NOT be used to diagnose a current SARS-COV-2 infection or to inform about the status of an infection. 
Conclusions about protective immunity to infection cannot be made on the basis of the results provided.

It is possible for this test to give a negative result that is incorrect (false negative) in some people.

 

No, you do not need to fast for the test.

 

No, you do not need to skip your supplements or medications the day you take the test.

 

Once your sample has been received by the laboratory and tested for antibodies, the laboratory will dispose of your sample safely.

 

Your test report will show you the level of antibodies found in your blood sample, along with guidance on how to interpret the result.

 

If you have any questions about your results, please talk with your general practitioner.